Staynex Privacy & Cookie Policy

1. Introduction

Staynex Pte. Ltd. ("Staynex," "we," "us," or "our"), a company registered in Singapore, is committed to protecting your personal data in compliance with Singapore's Personal Data Protection Act (PDPA) and global privacy standards. This policy outlines how we collect, use, disclose, and safeguard your information when you use our platform (website, mobile apps, and services).

By using Staynex, you consent to the practices described herein. For questions, contact our Data Protection Officer at support@staynex.vip .

2. Data We Collect

We may collect the following information:

Personal Identifiers: Name, email, phone number, nationality, passport details (for bookings).
Transaction Data: Payment details (processed securely via PCI-DSS-compliant partners), booking history, and preferences.
Technical Data: IP address, device type, browser, location, and cookies (see Section 7).
User-Generated Content: Reviews, messages to partners, or feedback.

3. How We Use Your Data

Your data is used for purposes including:

Facilitating bookings and processing payments: Processing your reservations and payment transactions.
Personalizing your experience: Recommending services tailored to your preferences.
Communicating updates: Sending offers, security alerts, and important notifications (opt-out available).
Improving our platform: Using analytics to enhance user experience.
Complying with legal obligations: Meeting requirements such as fraud prevention.

4. Data Sharing

We may share your data with:

Partners: Hotels, hosts, or activity providers to fulfill bookings.
Service Providers: Payment gateways, IT support, and marketing agencies.
Legal Authorities: When required by law or to protect our rights.
Corporate Transactions: Mergers, acquisitions, or asset sales.

Data is only shared to the extent necessary and under confidentiality agreements.

5. International Transfers

Your data may be transferred to and processed in countries outside Singapore. We ensure safeguards (e.g., contractual clauses) align with PDPA requirements.

6. Your Rights

Under the PDPA, you may:

Access or correct your personal data: Request to view or update your information.
Withdraw consent: Opt out of data processing (may affect service availability).
Request deletion: Ask for data removal, subject to legal limitations.

Submit requests to support@staynex.vip . We will respond within 30 days.

7. Cookies & Tracking Technologies

What We Use: Session cookies, analytics cookies (e.g., Google Analytics), and advertising cookies.
Purpose: Enhance site functionality, analyze traffic, and deliver targeted ads.
Control: Adjust settings via your browser or our cookie consent banner. Note: Disabling cookies may limit platform features.

8. Data Security

We implement technical and organizational measures (e.g., encryption, access controls) to protect your data. However, no system is 100% secure—promptly report suspicious activity.

9. Retention Period

We retain data only as long as necessary for stated purposes, legal obligations, or dispute resolution.

10. Policy Updates

We may revise this policy periodically. Changes will be posted on our platform with an updated "Last Revised" date. Continued use constitutes acceptance.

11. Contact Us

For privacy-related inquiries or complaints:
Data Protection Officer
Staynex Pte. Ltd.
Email: support@staynex.vip

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